Refunds and Returns:

At Organic Candles, our goal is to insure that our customers are completely satisfied with their merchandise purchased. Most sales are final. Returns are on case by case basis, If your order is received damage or unusable, please contact customer service at sales@organiccadles.ca. We will instruct you on how to return your purchase.

In order to receive a full refund, items must be returned within 30 days of purchase. Items purchased must be returned new, in unused condition with original packaging and accessories. 

Will Not accept any returns of candles that have been lit. No returns because of dissatisfied with the scent after ordering.

In order to complete your return, we require prior notification and return authorization. It is the customers responsibility to pay return shipping charges.

Refunds:

Organic Candles will notify you once your return is received and inspected. We will also notify your refund request has been approved or decline.

If you are approved, your refund will be processed and a credit will be applied to the original method of payment.

Sale Items: 

Only regular priced items may be refunded. Sale items are non-refundable.

Exchanges:

Exchanges will be made only for damage items or defective items.

Customer Service:

sales@organiccandles.ca 

To return your product, you should mail your product to: 44 Shady maple lane, Bancroft, Ontario, K0L 1C0

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.